Our contact information
By email:
cs@ca786.com
By standard mail:
IMS International
PO Box 22027, 45 Overlea Blvd.
Toronto, ON, M4H1N9
By phone:
(866) 814-5203 (Monday to Friday 9:30 am - 5:00 pm EST)
ca786gifts@yahoo.comShipping Information:
All items shipped to you directly from the warehouse in California.
We only ship in the United States, Canada, Alaska, Puerto Rico, Hawaii, Guam, and Virgin Islands.
We ship within 2 - 3 business days (Monday - Friday).
Shipments to Canada are shipped only on Thursday by Canada Post.
All our items are guaranteed to be as described and to be free of defects.
Refund, Returns and Cancellation Policies:
If you are not happy with the purchase or you received a product in damaged condition please notify us within 7 days of receipt of your order. We will ask for photos if necessary. We can offer replacement(s) or refund. Shipping is non-refundable. Any item returned must be returned in its original box. You must contact us prior to any returns being made. Any defect that occurred after the product has been used is not returnable to us.
Frequently Asked Questions:
We accept PayPal, Visa, MasterCard, Discover, American Express.